1.       Cancellation fees apply for all cancellations made on the same day that vehicles are scheduled to be dispatched.
Vehicles are dispatched approximately 30~40 minutes prior to the pick-up time for locations in Tokyo’s 23 wards (timing may vary depending on the location).
Vehicles are dispatched approximately 1~2 hours prior to the pick-up time for locations in the Greater Tokyo Area, Kanagawa prefecture, Saitama prefecture, and Chiba prefecture.

Vehicles are dispatched approximately 45 minutes prior to the designated flight arrival time for pick-ups at Haneda Airport.

Vehicles are dispatched approximately 1 hour and 10 minutes prior to the designated flight arrival time for pick-ups at Narita Airport.

 

2.       No cancellation charges will be imposed if the cancellation is made at any point in time from the day before pick-up to 3 hours before the pick-up time on the day itself.
 

3.       If the cancellation is made when the vehicle is on its way to the pick-up location, a cancellation fee of 410 yen (vehicle fee) will be charged.
If the cancellation is made for a booking with a designated time between 5:00 AM to 8.49 AM, a total cancellation fee of 1,000 yen (booking fee) + 410 yen = 1,410 yen will be charged.
For bookings with a designated pick-up time, a metered waiting fee will apply 5 minutes after the designated time.
If the cancellation is made after the designated pick-up time and after the vehicle has arrived at the specified pick-up location, please note that a cancellation fee equivalent to the metered waiting fee will be charged.

 

4.       For pick-ups at Narita Airport, if the cancellation is made when the vehicle is on its way to the Airport or after it has arrived the Airport, a cancellation fee equivalent to 100% of the fixed taxi fare + actual expressway tolls + actual carpark fees will be charged, as the taxi will return to Tokyo using the expressway.